Analyzing and Troubleshooting the Customer Experience
Both Internally and Externally*

The F.A.C.E. Philosophy is a tool that will help create a visual as well as analytical snapshot of the “face” of your company.  In other words, through a workshop or think session with Susan Thayer, you will be able to see exactly what your company looks like to potential customers, current customers, past customers as well as your employees and potential employees.

Utilizing the construction of the human face to represent the customer experience, you can then determine if your company needs a little cosmetic surgery,  rhinoplasty, porcelain veneers, or maybe a whole face lift! 

It is said that only 2% of the population looks like a supermodel – lucky for the rest of us, we are in the majority!  The idea of the F.A.C.E. Philosophy is not to create a perfect, super-model-like look for your company.  Instead, it’s purpose is to find a balance between the different facial features, know when it’s ok to have a “large nose” or “closed eyes” and to really determine exactly wnen and how you can improve your customers’ experience to allow for your company to grow and profit.

*Internal Customers are the Employees of your business
External Customers are the patrons of your business